I know that on a regular basis I will tell you how busywe are here at Customer Street. That is still very true indeed. We have been preparing form many months to launch the new Rapid Site 3 software, an intuitive on-line version of the old software which is fast apporaching the end of its useful life.
Likewise during the 6 months before the sale of UFindUs to BT Directories there was much behind the scenes activity which has kept all the management team busy. All this said I have noticed that in my role as the Accountability Manager here at Customer Street the last 6 months or so have significantly quietened down.
The issues which I used to be contacted about 18 months ago generally seem a distant memory. Our systems have been changed and improved to reflect better business practice and the needs of our customers are given paramount importance. Last summer UFindUs introduced a brand new product range under the Customer Street brand, increasing fourfold the power of the product we were selling by introducing other directories like Smile Local and More UK.
All these things have now really started to gel and general customer satisfaction is at an all time high, our systems allow our staff to respond to customers efficiently and in gneenral our customer s have any technical or support issues fixed first time round. Should things not go to plan, and lets face it you can’t cater for every eventuality with 100% certainly, we are able to move with speed to either fix it directly with the customer or if needs be alter our processes to ensure it can’t happen again.
Our philosophy is simple, but effective. We think like a business that wants to succeeed and be a market leader, and at the same time we also think like a customer and incorporate this to help plan our business strategy.
Tags: accountability, BT Directories, business strategy, customer satisfaction, More UK, Rapid Site 3, Smile Local
