Firday was a bit a manic day for a couple of the teams here at the Customer Street contact centre.
The finishing touches have now been made to the RapidSite 3 software after a couple of weeks of rigorous testing by some BT technicians. Over the course of Friday afternoon our Support Team were taken offline to attend a series of presentations to formally introduce them to the finished product. Likewise the SEO manager and his team were doing the presentations.
I took the opportunity to sneak in and sit through one of the presentations to bring myself up to speed on what our customer will be presented with over the coming weeks.
Firstly I was amazed at how easy it was to navigate round and for the first timers faced with making alterations to their RapidSites there is the option to turn on or off the easy to understand help captions which cover all aspects of the software.
All the old sites can be imported into the new software and with a few minor amendments depending on what customers have done to their sites already they will be up an running in a matter of 30 seconds. It really is as simple as that.
The software has impressed everyone who has seen it so far and I am sure our customers will be equally impressed. Despite the fact that the new sites can auto import the old information and generally achieve higher page rankings on search engines such as Google, Yahoo and MSN without having to lift a finger we have a SEO team who are actually working on checking each site individually to make sure that they are optimised as much as they can be before being published.
Our reputation for achieving results on the search engines is well deserved and we will continue to achieve resultsusing the new software. It is now only a matter of a few days away from general release and the anticipated customer upgrades will continue over the next few months, with all new customers automatically being put onto the new software from today onwards.
Tags: BT, Customer Street, CustomerStreet, developments, Google, MSN, rapidsite 3, SEO, Smile Local, UFindUs, web builder software, Yahoo
